Odoo Healthcare & Clinic Package UAE
Patient Management, Insurance & Pharmacy Integration — From AED 40,000
UAE healthcare providers — single-specialty clinics, multi-disciplinary medical centres, dental practices, aesthetic clinics, physiotherapy and wellness centres — operate in one of the most regulated and competitive healthcare markets in the world. Dubai Health Authority (DHA), Department of Health Abu Dhabi (DOH), and Ministry of Health and Prevention (MOHAP) impose strict licensing, e-claim submission, and patient data requirements. Insurance billing involves dozens of payers each with different rules, rejection patterns, and reimbursement timelines. Yet most UAE clinics still operate with disconnected appointment software, paper patient records, manual insurance claim submission, and accounting in QuickBooks. Rubicons Odoo Healthcare Package brings patient management, clinical workflows, insurance billing, pharmacy operations, and financial management into one platform — built for UAE healthcare compliance from day one. Live in 12-16 weeks from AED 40,000.
Whats Included in the Healthcare Package
Patient Management
Patient master records with Emirates ID, medical history, allergies, insurance details, and consent management. Family linkage. Photo capture. Document repository.
Appointment Scheduling
Multi-provider, multi-room scheduling. Patient self-booking via portal or WhatsApp. SMS and email reminders. Walk-in management. No-show tracking.
Clinical Workflows
Consultation notes templates per specialty. SOAP note structure. Diagnosis coding (ICD-10). Procedure coding (CPT). Prescription generation with drug interaction checks.
Insurance Management
Insurance company master. Patient insurance card linking. Pre-authorisation workflow. Eligibility check. Claim submission via DHPO/Riayati. Rejection management and resubmission.
Pharmacy Module
Drug inventory with expiry and batch tracking. Prescription dispensing. Drug-drug interaction checks. Generic substitution. Insurance vs cash dispensing workflows.
Lab & Diagnostics
Lab orders. External lab integration. Result entry and reporting. Trend tracking per patient. Critical result flagging.
Billing & Revenue Cycle
Service catalogue with insurance vs cash pricing. Co-pay collection. Mixed payment handling. Patient statements. Aging by insurance company.
Accounting & VAT
UAE VAT compliance (medical services are typically zero-rated; other services and goods at 5%). Multi-entity for clinic groups. Provider compensation calculation.
Healthcare Sub-Segments Supported
General Practice & Family Medicine
Multi-provider clinics with GPs, paediatricians, and family medicine specialists. Patient continuity tracking. Chronic disease management protocols. Vaccination scheduling.
Dental Practices
Dental-specific workflows including tooth charting, treatment plans across multiple visits, insurance pre-authorisation for major procedures, lab coordination for prosthetics.
Aesthetic & Cosmetic Clinics
Cash-pay focused with package and membership offerings. Before/after photo management. Consumables tracking per treatment. Patient consent documentation. Loyalty programmes for VIP patients.
Multi-Specialty Medical Centres
Centralised reception, multiple consultant rooms, shared diagnostic resources. Inter-specialty referrals. Consolidated patient view across providers. Provider compensation per specialty.
Physiotherapy & Rehabilitation
Treatment session packages, exercise prescription tracking, progress measurement, insurance pre-authorisation for therapy plans, home visit scheduling.
Wellness & Holistic Clinics
Acupuncture, chiropractic, naturopathy, and integrative medicine practices. Membership-based business models. Package treatments. Inventory of nutritional supplements and remedies.
UAE Healthcare Compliance Built-In
DHA / DOH / MOHAP Licensing
Provider licensing tracking with expiry alerts, facility licence management, scope of practice verification, and regulator inspection readiness. Document repository for all licensing materials.
DHPO E-Claim Submission
Direct integration with Dubai Health Post Office (DHPO) for Dubai clinics and Riayati for Abu Dhabi providers. Electronic claim submission, response handling, and remittance reconciliation.
ICD-10 / CPT Coding
Built-in code libraries with search and favourites. Coding assistance reduces claim rejection rates. Custom code mapping for clinic-specific terminology.
Patient Data Privacy
Role-based access ensures only authorised staff see patient data. Audit log of every record access. Compliance with UAE health information protection requirements.
Pharmacy Compliance
Controlled drug tracking, narcotic register, prescription validation, MOH-registered product enforcement, and dispensing limits per regulations.
Insurance Revenue Cycle
Insurance reimbursement is the dominant revenue source for most UAE healthcare providers. Yet first-pass claim rejection rates of 15-25% are common — meaning a quarter of every claim batch needs rework, resubmission, and follow-up. This destroys cash flow and consumes massive administrative effort.
The Healthcare Package improves first-pass approval rates to 95%+ through: pre-submission validation of coding completeness, eligibility verification before service delivery, pre-authorisation workflow for elective procedures, mandatory field enforcement on claim submission, and automated rejection categorisation for fast rework. Cash flow improvement is typically 20-30 days reduction in DSO.
Patient Experience
UAE patients increasingly expect a digital-first experience: online booking, SMS reminders, electronic prescription with pharmacy fulfilment, online payment, and patient portal access to their medical records. Clinics that dont offer this experience lose patients to those that do.
The Healthcare Package includes patient self-service capabilities: online appointment booking through clinic website, WhatsApp Business integration for routine inquiries, automated appointment reminders, patient portal for prescription history and lab results, and online payment for outstanding balances.
Implementation Process
Weeks 1-3: Clinical & Operational Workflow Mapping
Specialty-specific workflow documentation. Patient journey mapping. Insurance company panel review. Pharmacy operations review. Service catalogue and pricing.
Weeks 4-6: Configuration & Customisation
Patient management setup. Appointment templates per provider. Clinical note templates per specialty. Insurance company configuration. Pharmacy inventory.
Weeks 7-9: Integration & Compliance Setup
DHPO/Riayati integration testing. ICD-10/CPT library configuration. License compliance setup. Document repository structuring. Security and access control.
Weeks 10-12: Data Migration & Training
Patient master records migration. Active treatment plans. Outstanding insurance claims. Provider training on clinical workflows. Reception team training. Billing team training.
Weeks 13-15: Pilot & Validation
Live pilot with controlled patient volume. Insurance submission validation. Workflow refinement. Performance optimisation.
Week 16: Full Go-Live
Full operations on Odoo. Daily on-site support during first week. Daily monitoring for 30 days. Issue resolution and continuous improvement.
Migration from existing EMR is included. Bi-directional integration with EMRs that continue in parallel is custom development, quoted separately (typically AED 25,000-50,000).
Yes. Multi-branch configuration is supported. Group-level reporting, inter-branch referrals, shared patient records, and consolidated billing all work natively.
UAE healthcare VAT rules are configured correctly — preventive and curative medical services to humans by qualified providers are typically zero-rated; other items (cosmetic procedures, retail products) are 5% standard rate. Each service catalogue item is mapped to correct VAT treatment.
The package builds on Odoos standard modules plus Rubicons healthcare configuration. We avoid community modules with uncertain maintenance — your system is supported and upgradeable for the long term.
Modernise Your UAE Healthcare Operation
Book a free clinic operations review with Rubicons healthcare ERP specialists.