Terms & Conditions for Odoo ERP Implementation Services
2025-08-15
These Terms & Conditions (“Agreement”) govern the provision of Odoo ERP
implementation services (“Services”) by Rubicon (“Company”, “We”, “Us”) to
the client (“Client”, “You”). By engaging our Services, You agree to be bound by
this Agreement.
1.1 The Company will provide ERP implementation services including but not
limited to: system setup, configuration, customization, training, and support as
agreed in the proposal/contract.
1.2 Any additional services beyond the agreed scope will be subject to a
separate quotation and approval.
2. Client Responsibilities
2.1 The Client shall provide timely access to all necessary data, systems, and
personnel required for the successful implementation.
2.2 The Client is responsible for ensuring data accuracy, backups, and security
on their side.
2.3 The Client must assign a key contact person for communication and
approvals.
3.1 All fees will be clearly outlined in the proposal/quotation shared with the
Client.
3.2 Payment terms are 50% upfront, 30% during, 20% after
completion unless otherwise agreed in writing.
3.3 Late payments may result in suspension of services until full payment is
received.
4.1 The Company will make reasonable efforts to deliver the project within the
estimated timeline, subject to Client cooperation and dependencies.
4.2 Delays caused by Client’s failure to provide information, approvals, or
resources may extend the project timeline.
5.1 All custom developments, modules, and configurations created by the
Company remain the intellectual property of the Company until full payment
is made.
5.2 After full payment, ownership of custom developments specific to the
Client will be transferred, excluding third-party or Odoo proprietary software.
6.1 Both parties agree to maintain strict confidentiality of all business,
technical, and financial information shared during the engagement.
6.2 Con1dential information shall not be disclosed to any third party without
prior written consent, unless required by law.
7. Warranties & Limitations
7.1 The Company will provide services with reasonable skill and care.
7.2 The Company is not responsible for:
✔ Data loss or corruption during migration.
✔ Failures caused by third-party applications or Odoo’s own limitations.
✔ Business losses resulting from system downtime or errors.
7.3 The Services are provided “as-is” without any guarantee of
uninterrupted operation.
8.1 Post-implementation support will be provided as per the agreed support
plan.
8.2 Any support outside the plan will be billed separately.
9.1 Either party may terminate the Agreement with [30 days] written notice.
9.2 The Company may terminate immediately if the Client breaches this
Agreement or fails to pay on time.
9.3 Upon termination, the Client must pay for all services rendered up to the
termination date.
10.1 The Company’s liability is limited to the total fees paid by the Client for the
specific services in question.
10.2 The Company shall not be liable for any indirect, incidental, or
consequential damages.
11. Governing Law & Jurisdiction
This Agreement shall be governed by and construed in accordance with the
laws of United Arab Emirates, and disputes shall be subject to the exclusive
jurisdiction of the courts of United Arab Emirates.
The Company reserves the right to update these Terms & Conditions at any
time. Clients will be notified of any significant changes.
